Frequently Asked Questions

  Impulse Responses     Store / Account  




OwnHammer outsources payment processing through Stripe, and has no control over the accepting, or not, of cards in the 3-step transaction authorization process. There is nothing that can be done on this end to "force" transaction approval.

First and foremost, make sure the personal information you have entered into your account on the OwnHammer website in your account profile is accurate to that which is registered to the card you are using. Failure to do so can cause a transaction decline due to inaccurate address and identity information that your card's bank uses to help identify that it is you who is making the transaction.

Secondly, and as should be obvious, make sure the card being used is not exceeding the balance limit with the attempted transaction. Credit cards will not overdraft, they will simply decline.

Lastly, most declines happen from your card thinking it is "protecting you" from a fraudulent transaction, here a false positive, and at times is because the attempt is being made from outside the United States, where OwnHammer is based. Since OwnHammer does not have the worldwide recognition of companies like Apple, Microsoft, or Google, it won't be included in automatic/blanket white lists, so a card that may work for purchasing from a very large company may "protect you" from an international purchase with OwnHammer. Resolving this is typically handled differently depending on the card/bank. In some cases there are settings to allow for international purchases in your card's account dashboard. In some cases a text or email is sent to you asking if you are trying to make the purchase, and require you to click a button or link to allow future attempts. In some cases, calling the card company/bank and requesting transactions from OwnHammer may be necessary.

In summary:
  • make sure your address information is correct in your OwnHammer account
  • make sure you have enough remaining balance to cover the transaction
  • make sure your card is approving of transactions with the OwnHammer website
  • if all else fails, try a different card

Official information in more verbose form can be read at: https://stripe.com/docs/declines




In September 2023 the OwnHammer website underwent a sizeable back-end update in preparation for a full migration to a new server, hosting, and point-of-sale system. Through this update process, and will be carried through to the soon upcoming migration to the new system, it became necessary to change the payment gateway exclusively to Stripe. As such, PayPal is not available after this update, nor will it be so on the new server/point-of-sale system, which when fully migrated will necessitate the exclusive use of Shopify Payments for the foreseeable future. However, store-bought disposable Visa cards will work through the direct credit card payment system here and on the future site, should obtaining a personal credit card not be an option to use in secure checkout on the OwnHammer site.

The next time you visit your local grocery store or gas station, these disposable Visa cards can be purchased with cash in fixed amounts, or the amount of your choosing depending on the card and the place from which it was purchased. With these store bought/disposable Visa cards, typically after purchasing a phone number on the card must be called to activate it through an automated system. Once successfully authorized for use, there is typically a mandatory 24 hour waiting period before the card can be used successfully.




First and foremost, the website will never send "direct download links" to your email, and rather functions off of a user account framework where the content you purchase is downloaded directly from the website by logging into your account and viewing the orders in your purchase history.

When executing a transaction, once completed successfully you will be forwarded to your order details page for the order you just made where you can download the file(s) from clicking the "Download" button on the right side of the returning page for each line item.

If you wish to download or need to re-download the files at a later time, simply return to the OwnHammer website and login to your account. Once logged in, click on "My Account" which will appear in the navigation bar at the top of the website. From there, you can view the details of your past transactions for access to the download links in your account's order history.




As mentioned in the prior entry, the OwnHammer website doesn't work that way, and doesn't email you download links. The site utilizes a local account system, and purchased content can be downloaded directly at any time from the site after logging in by going to the My Account area, viewing your previous orders, and downloading from the order details page of each.




No, as is a common practice among digital product vendors for obvious reasons. As noted on all product pages and in the Terms of Use Agreement on the website, all sales are final.




No. These are separate, unique, and non-duplicate products sold and supported by the 3rd party OwnHammer partners. While in a few cases there are similarities, there are no direct counterparts in wave audio format on the OwnHammer website. If you have questions about purchase, proprietary file format, installation, or use within the software/hardware, please first contact them through their support channels.




No. Licenses are only granted to the original buyer and are UNDER ABSOLUTELY NO CIRCUMSTANCES legally transferrable.




No. Order confirmation emails are sent through automated processes, adhere to only one global layout template, and will not be created nor provided alternatively upon request. The OwnHammer store is based in the United States, and does not and will not generate receipts in European VAT invoice formats, German tax form itemization/deduction format, paper mail receipts, or any other proprietary layouts - only the default order confirmation emails that are automatically sent out by the server for every order.

These order confirmation/receipt emails are sent in plain text, so this information can be copied, pasted, reorganized, printed, etc. on your end in a text editor for your records if they are needed to be presented in a specific way for your tax season itemization purposes, should they not be conforming to your personal requirements as they were originally sent to you. If you are not receiving order confirmation emails, check the spam / filtered / other / promotions / etc. sections of your email host's organizational structure as emails ARE sent with EVERY order by the store framework.






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