Frequently Asked


Info / Tech Talk

General Information

L i n e   6   H e l i x   /   H X   /   P o d   G o

Do OwnHammer .wav IR's work with the Line 6 Helix Family
(Helix Floor, Helix Rack, Helix Native, Helix LT) and HX
(Stomp / FX) Series of products?

Absolutely! Please see the Helix Tutorials section for more details.

Which sample rate/channel count/etc
should I use with my Helix?

As mentioned in the File Formats tutorial page:

the mono, 48 kHz, 200 ms, minimum phase transformed files are ideal.

The files I purchased from the Line 6 website are an ".hir"
file extension; aren't they supposed to be ".wav"?

No. As noted on the Player Packs Information Page, items sold in the Line 6 web store will be in their proprietary format for use ONLY with their proprietary hardware/software. As also noted on that page, these are products sold by Line 6 in partnership with OwnHammer, and Line 6 has control over and responsibility for their format, function, and compatibility.

The .hir files I purchased from the Line 6 website are
throwing an error when I try to load them, why?

First and foremost, the impulse response and/or preset files sold in the Line 6 store are copy protected with an encrypted licensing system. They can only be used by the person who purchased them with the Line 6 software/hardware registered to the same user account.

The most common reason an error occurs when trying to load these files is that a person has not registered the Helix hardware/software they are attempting to load the .hir files into, as the account ID's on both need to match.

In response to the possibility of errors when loading Marketplace content, Line 6 has provided us the following information to pass along in resolving any issues related to Line 6 Marketplace content file compatibility and function:

Dear Marketplace customer –

Thank you for your participation in Marketplace, an online community of content creators for the Helix, HX, and Pod Go family of Line 6 products. If you have any issues with a recent purchase on Marketplace, we encourage to please check the following:

For Purchased Marketplace Presets and Impulse Responses:
  • Download your products from the Marketplace section within your Line 6 account page.
  • Unzip the downloaded files.
  • Import presets and impulse responses into HX Edit, Helix Native, or Pod Go Edit (product dependent).
    • Follow the user guide for each application for how to import these assets.
    • The Editor will need to verify your purchase online and will post a log-in dialog.
Please log in with your Line 6 account credentials. Your log in data needs to be identical to the one used for your purchase. Authorization will occur automatically.

Marketplace products have minimum software and firmware requirements as follows:
  • Helix/HX firmware version 2.9 or higher
  • HX Edit software version 2.9 or higher
  • Helix Native software version 1.9 or higher
  • Pod Go software version 1.1 or higher
Most download issues seem to be solved with the following approach:
  • Confirm you are logged into Helix Edit, HX Native, or Pod Go Edit.
  • Go to In the lower right-hand corner of the window, you'll see "My Account." Click it and hit sign in, and you'll be asked to enter your login info.
  • You will need to authorize the computer you are using for the download.
Your purchased items will appear here:

If you continue to have a problem with a purchased Marketplace asset, please contact our support team at

There you will find a knowledgebase, FAQs, and more to help with your issue, as well as a direct contact to our Line 6 support team where you can:
  • Open a support ticket; this allows our service team to track your purchase effectively and correct any issues
  • Call our technical support help line
  • Text our support team
Thank you for your continued support of Marketplace!


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Third Party Reference Disclaimer:
Any and all third party companies and products listed or otherwise mentioned on this site may be trademarks of their respective owners and are in no way affiliated or associated with OwnHammer, LLC. Product names are referenced solely for the purpose of identifying hardware used in the equipment chain for impulse response capture or are examples of companion products. Use of these names does not imply any cooperation or endorsement.